Whose Fault???

Honestly, in my frustration I vowed not to use FedEx anymore. This happened when I sent a package for hubby in his FOB address in Ft. Polk, Louisiana and he did not receive the package. I blogged about it previously. The package contain my Father's day gift and cards for him. It was returned to the shipper and I was thinking the shipper is me but the store I used to send it has the shipper address and I wasn't informed about it. When I tracked the package it was said it was delivered back on June 25th. I went to our complex's office and asked if I have a package to be picked up but there was none. I called FedEx and that's when I found out they delivered it to the store. I called up the store and they said they did not receive it. They told me there is no such person who signed for the package working in their store. They assured me though that they will talk to FedEx people what's the deal on it.

Came Monday I called again and the store manager told me that the delivery guy of FedEx delivered it to different company. It was really messed up. I was ticked off about it. First, they were not able to deliver it to my husband then next when it was returned, they deliver it to different company. Where's the efficiency there? I called FedEx again and aired out what I felt about the whole thing and how dissatisfied I am for their service. They just said sorry and they will try to trace the package and deliver it to the store. I told them too that I am hoping I will get it before hubby comes home. It was already Tuesday and I still didn't heard of it. I called the store again and they were told by FedEx people they already got the package and they will deliver it to them. I was thinking they will deliver it the same day since it's only in the area but was delivered to them on Wednesday. I got a call Wednesday afternoon from the store that they have the package already and it's ready for pick up. Since it was late afternoon already I went there on Thursday to pick it up. It was really disappointing. I hope it will not happen again. I may not use FedEx again if I send package within the US unless I have to.